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21+ only — valid photo ID and an adult signature are required at the door. Bottles ship standing upright in divided cartons. Support: [email protected]
Aged Avenue brand mark Aged Avenue
AC CT0
Aged Avenue information

Contact

How to contact Aged Avenue

One support desk handles every message: order changes, delivery problems, age verification questions, damaged bottles and anything on the policy pages. Email is best for anything with an attachment, such as a photograph of a damaged carton; the phone line is best for a delivery that is happening today.

What to include

Give the order number, the email address used at checkout and a one-line description of the problem. For a damaged shipment, add photographs of the outer carton, the inner packing and the bottle, and say whether the carrier was still present when you opened it. For an age verification query, please do not email a photograph of your ID: the carrier checks identification in person at the door.

When to expect a reply

Messages are answered in the order they arrive, and a reply normally comes within one business day. The operator must publish the live support hours, the business name and the registered contact address before this store accepts live orders. Until then, the mailbox and the number above are placeholders and are not monitored.

Useful pages before you write

Delivery questions are usually answered by the shipping policy, refund and condition questions by the returns page, and age-gate questions by the 21+ information page. If those do not settle it, write anyway — an unanswered question costs this store more than a slow reply does.

Contact

Questions about this page can go to the Aged Avenue support desk by email at [email protected] or by phone.Registered business details and alcohol licence information are available on request from customer support.